Service Director - Texas

GE Vernova

3d • Remote

About The Position

As the Service Director for Texas, you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities include contributing to, maintaining, repairing and refurbishing sold or existing Wind products. The Service Director will drive all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. You will own/influence budgets and operating plans, executing change guided by operating policy. The successful candidate will work with cross functional teams, having significant autonomy within the operational area or a segment within a larger Wind business unit and major impact within the Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Field Service and Maintenance).
• Minimum of 8 years of experience with experience in Services.
• Ability and willingness to travel in the service area as needed.

Nice To Haves

• Master's Degree from an accredited college or university
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills, with aptitude for mentorship and talent development.
• Demonstrated ability to analyze challenges and drive creative solutions to improve operational performance and strategy.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Develop expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership .
• Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
• Interpret internal and external business challenges and recommends best practices to improve products, processes or services.
• Utilizes understanding of industry trends to inform decision making process.
• Lead others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.
• Employ sophisticated operational/product management, manufacturing or engineering techniques.
• Interaction with adjacent functions needed to solve issues.
• Has the ability to evaluate quality of information received and questions conflicting data for analysis.
• Use multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
• Presents business or technical discipline solutions to leaders.
• Communicate complex messages and negotiates mainly internally with others to adopt a different point of view.
• Influences peers to take action and may negotiate with external partners, vendors, or customers.

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director