Service Director Commercial Marine Power

Laborde Products•Covington, LA

14d

About The Position

With over 25 years of dedicated service, Laborde Products stands at the forefront of marine engine distribution, committed to delivering excellence across the Southeast, up through the Great Lakes, and along the East Coast. Headquartered in Covington, LA and with branches in Deer Park, TX and Paducah, KY, we are your trusted partner in marine propulsion, featuring top brands like Mitsubishi, Steyr Motors, Yanmar and Scania Marine. We are currently looking for a strategic, hands-on leader to drive excellence and consistency across our regional operations. In this role, you will be responsible for the following:

Requirements

Bachelor's degree in a relevant field preferred.
10+ years of service leadership experience in marine, diesel, heavy equipment, or commercial field services.
Multi‑site leadership strongly preferred.
Proven coaching/leadership experience with managers and technicians.
Strong knowledge of marine propulsion systems and diagnostics.
Highly organized, technically strong, people-focused, and highly accountable.
Capable of elevating service teams, improving processes, and delivering a consistent, exceptional customer experience across multiple service sites.
High energy with a positive attitude and strong work ethic.
Willing to face complex issues head on and work through challenges to build a stronger organization.

Nice To Haves

OEM marine certification, Lean/Six Sigma, or technical training programs preferred.

Responsibilities

Operational Excellence and Execution Oversee Technical Services and Service Departments at three locations to ensure high-quality diagnostics, repairs, and maintenance.
Standardize service processes, work order practices, warranty handling, OEM-compliant repair procedures, and documentation across all locations.
Manage service KPIs, including turnaround time, technician utilization, billable efficiency, customer satisfaction, and warranty performance.
Analyze service data to identify bottlenecks, capacity issues, or training needs, and implement corrective actions.
Customer Experience Serve as the point of contact for escalated customer issues and ensure that we are delivering the best customer experience.
Strengthen relationships with key commercial marine customers, shipyards, and OEM partners.
Ensure service teams deliver a consistent, world-class experience that reflects company values and commitments.
Strategic & Cross-Functional Collaboration Contribute to annual budgeting, resource planning, staffing strategies, and service revenue goals.
Partner with Operations, Sales, Engineering, and Parts departments to improve service planning, technical support, and lifecycle customer care.
Collaborate with the Safety Department to maintain a strong safety culture that prioritizes hazard identification, preventative actions, and adherence to regulatory requirements across all branches.
Team Development Lead three Service Managers and a Technical Service Manager, setting clear expectations, providing coaching, and ensuring consistent service operations across all locations.
Develop training pathways for Technicians, including onboarding, safety training, and continuous skill development.
Foster a culture of accountability, teamwork, and customer service excellence across all service centers.
May perform other duties as required by business needs.