Service Director Bill Estes Automotive

Asbury Automotive Group • Indianapolis, IN

393d

About The Position

The Service Director at Bill Estes Automotive is responsible for overseeing the service department, ensuring operational success, and enhancing guest experiences. This role involves managing a team of technicians, service advisors, and support staff, while also focusing on employee development and customer satisfaction. The Service Director will work closely with various departments to maintain high service standards and profitability, while fostering a positive work environment.

Requirements

• Strong customer service skills are essential.
• Ability to manage a team, motivate, and develop staff.
• Experience with CDK or other automotive software is required.
• Strong technical aptitude is necessary.
• Proven track record of growing the fixed operation business through excellent CSI, advertising, and managing shop utilization and proficiency.
• Minimum of 3 years as an automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience is required.
• Ability to manage in a fast-paced work environment.
• Must pass pre-employment screens (background & drug test).

Nice To Haves

• Experience in a leadership role within the automotive industry.
• Familiarity with automotive service operations and customer service best practices.

Responsibilities

• Oversee the service department and drive operational success.
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department and strive to meet them.
• Work with the Parts Manager to ensure timely turnaround of parts needed for internal jobs.
• Collaborate with shop foreman to ensure proper and timely servicing of customer vehicles.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain specified service customer pay gross profit growth.
• Ensure technician proficiency as per Asbury standards.
• Partner with technical schools to recruit technicians.
• Collaborate with OEM and other third-party vendors.
• Handle and resolve customer complaints effectively.
• Motivate, train, develop, and reward employees.
• Communicate with customers about maintenance and service work needed.
• Maintain Asbury's values, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards for eligible team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave
• Paid Parental Leave
• Health savings and Flex spending accounts
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool for career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities for community service initiatives with paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 251-500 employees