Service Desk

Planet Fitness • Byron Center, MI

1d • Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. The role involves greeting members and guests, monitoring club access, handling inquiries and complaints, answering phone calls, giving tours, selling memberships, operating the Point-of-Sale system, scheduling fitness training sessions, completing club walk-arounds and checklists, assisting new employees, performing shift procedures, and extensive club housekeeping duties. The associate is also expected to demonstrate a commitment to diversity, equity, and inclusion, embrace a service culture, strive for world-class service, make team- and business-best decisions, and promote company values.

Requirements

• Excellent phone, communication, and interpersonal skills
• Understand and be able to communicate the Judgment Free Zone concept
• Accuracy with numbers
• Ability to follow directions
• Ability to work well independently and with others
• Positive attitude and willingness to help others
• Ability to maintain composure in difficult situations
• Ability to recognize and learn from mistakes
• Basic computer literacy

Nice To Haves

• High School Diploma or G.E.D. preferred
• Previous customer service and/or sales experience preferred
• Previous cleaning/maintenance experience preferred

Responsibilities

• Greet all members and guests upon arrival and say goodbye upon departure
• Monitor club access to both members and non-members
• Answer questions and handle member and guest complaints
• Answer phone calls and provide information to prospects
• Give tours to prospective members
• Sell memberships, write agreements, and enter new members into database
• Operate Point-of-Sale system and collect balances on past due accounts
• Organize and maintain customer service front desk
• Schedule appointments for fitness training sessions
• Complete the Club Walk-Around every 20 minutes and complete checklists
• Answer questions and give guidance to new employees
• Perform beginning of shift and end of shift procedures
• Perform club housekeeping including, but not limited to: Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls; Dusting where and when necessary including vents; Wiping tile, walls, and doors; Vacuuming and mopping floors; Replenishing toilet paper and soap; Emptying trash cans; and, Maintaining organization of cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members
• Embrace a service culture as an empathetic servant leader
• Strive to be world class, humorous, inspirational, and memorable in every action we take
• Make decisions based on what is best for our team as well as our business
• Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise
• Perform all other duties as assigned or required

Benefits

• Positive and professional environment where our brand promise is “Judgement Free Zone”
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• Paid sick leave
• 401K Retirement Fund (annual discretionary employer match)
• Regular involvement in community outreach events
• Free employee Black Card Membership

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees