Service Desk
About The Position
Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About the Role: Crusoe Cloud is seeking an IT Service Desk full time employee to join our Denver offices . In this role, you’ll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization. What You'll Be Working On: Crusoe Cloud is seeking an IT Service Desk full time employee to join our Denver offices . In this role, you’ll handle escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization.
Requirements
- Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
- Experience with MDM automation (e.g., Google MDM, Kandji, Intune).
- Experience administering and troubleshooting Windows, MacOS, and Linux systems.
- Proficiency with ticketing systems, IT documentation platforms, and SAAS management.
- Strong written, oral, and interpersonal communication skills.
- Experience working as a project-oriented engineer.
- Ability to self-start, collaborate, and problem-solve effectively.
- Ability to pass a background check.
- Bachelor's degree or equivalent experience with 6+ years of IT systems experience.
- Prior experience working in enterprises with significant user bases.
- 5 day in office requirement
Nice To Haves
- Prior manufacturing environment or tech warehouse experience preferred.
- Previous NOC/SOC experience is desired.
Responsibilities
- Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment.
- Work with diverse teams and external vendors to improve system performance and provide seamless user support.
- Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results.
- Administer and configure cloud identity platforms, MDM automation
- Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation.
Benefits
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- MetLife Legal
- Company paid commuter benefit; up to $300 per month
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
