Service Desk Travel Technician

AAA • Costa Mesa, CA

3d • $27 - $36

About The Position

As a Service Desk Travel Technician, it plays a vital role in delivering high‑quality technical and travel‑related support across multiple locations. This position is well‑suited for a technician who thrives in dynamic environments, enjoys hands-on problem-solving, and consistently represents the Service Desk with professionalism and reliability. This position requires an experienced Travel Air GDS expert with deep technical knowledge of global distribution systems, as well as strong capabilities in fare optimization, airline contract interpretation, negotiation, and agency branch setup and maintenance. The role demands a blend of operational expertise, analytical strength, and commercial insight to support the organization’s air travel program—optimizing fare strategies and maintaining a compliant, efficient GDS environment across multiple agency branches. What You Will Do You’ll assist in GDS Operations and Air Booking Management. You’ll create, manage, and optimize domestic and international air reservations using Sabre and Apollo. You’ll issue, reissue, refund, void, and troubleshoot air tickets, including complex international and multi-city itineraries. You’ll perform advanced fare construction, interpret fare rules, and resolve pricing discrepancies. You’ll handle PNR management, queue processing, schedule changes, and irregular operations (IRROPS). You’ll support platforms and technology such as TST application, and Travel Portal Exchange Booking API (Saber) ticket exchange. Data & PNR Migration Oversight Audit and validate PNR transfer strategy from Travelport to Sabre, ensuring no data or ticketing loss. Validating ticketing to test sample PNR conversions, including remarks, seats, fare rules, and accounting lines. Oversee queue monitoring to ensure active bookings and exchanges are correctly migrated. Support post-cutover validation of live PNR’s, queues across all markets. Manage the PCC consolidation process.

Requirements

• Proven experience as a Travel Air GDS Expert (Sabre, required).
• Strong background in fare construction, fare optimization, ticketing, and air booking.
• Hands-on experience with GDS branch setup, PCC/Office ID management, user configuration, and QC processes.
• Deep knowledge of IATA, airline fare structures, NDC, and distribution practices.
• Experience with travel data tools (e.g., MIDT, ARC, PRISM, Backoffice Accounting i.e. Globalware/Tres/Trams).
• Excellent communication and customer service skills are a must.

Nice To Haves

• Travel Agent industry certifications are not required but preferred.
• Experience working in a TMC or corporate travel environment.

Responsibilities

• Assist in GDS Operations and Air Booking Management.
• Create, manage, and optimize domestic and international air reservations using Sabre and Apollo.
• Issue, reissue, refund, void, and troubleshoot air tickets, including complex international and multi-city itineraries.
• Perform advanced fare construction, interpret fare rules, and resolve pricing discrepancies.
• Handle PNR management, queue processing, schedule changes, and irregular operations (IRROPS).
• Support platforms and technology such as TST application, and Travel Portal Exchange Booking API (Saber) ticket exchange.
• Audit and validate PNR transfer strategy from Travelport to Sabre, ensuring no data or ticketing loss.
• Validating ticketing to test sample PNR conversions, including remarks, seats, fare rules, and accounting lines.
• Oversee queue monitoring to ensure active bookings and exchanges are correctly migrated.
• Support post-cutover validation of live PNR’s, queues across all markets.
• Manage the PCC consolidation process.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed