Service Desk Trainer
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About The Position
Peraton is seeking a Service Desk Trainer to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally. The Service Desk Trainer will be a member of the CAEIO Service Center Training team. This is a dual role that provides a holistic focus on training and quality assurance. The Trainer develops ServiceNow Incident Management Training modules, maintains all training materials, and facilitates new hire and refresher training for all Service Desk staff. The trainer is expected to perform the duties of the Service Desk Tier 1 role to gain knowledge of work processes to ensure successful performance as the Service Desk Trainer. This is an onsite position.
