Service Desk Technician
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About The Position
At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. As a Service Desk Technician, you will be responsible for providing software and hardware support related to all end-user technical issues, including imaging new devices, Windows troubleshooting, Outlook email support, network hardware configuration and support, and new user software installation and configuration. You may also be responsible for providing basic server support, such as adding, deleting or moving users. You will install and configure applications and operating system software, as well as troubleshoot and repair computer hardware and network connectivity issues. You will work with users, resolve issues and provide detailed documentation via the ticketing system while providing exceptional face-to-face service and promoting end-user satisfaction. Additionally, you will be responsible for removing old equipment, migrating data to new machines, and managing equipment inventory.
