Service Desk Technician
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About The Position
At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. Jack Henry and Associates is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat and ITSM system. Technicians will offer support and technical assistance to Jack Henry Associates who are using software, hardware and other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Technicians will escalate issues that extend beyond Tier 1 responsibilities. An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users. They must also be customer-oriented and patient to deal with difficult customers. This position offers the flexibility to work remotely from any of the following locations near our hub offices: Southwest Missouri, Dallas-St. Worth Texas, Kansas City Missouri, Charlotte, NC or the Louisville KY area. Must be able to work one of the following shifts: * 8 am - 5 pm Tuesday -Friday and 6 am-3 pm Saturday * 8 am -5 pm Sunday -Thursday * 10 am-7 pm Tuesday- Saturday The salary range for this position is between $35,000 to $45,000 per year depending on location and experience.
