Service Desk Technician (Office-Centric Hybrid)

Amsurg Corp.-posted 19 days ago
Full-time • Entry Level
Hybrid • Nashville, TN
5,001-10,000 employees
Ambulatory Health Care Services
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The Service Desk Support Technician I serves as a member of the Service Desk team and is responsible for inbound and outbound contact handling of tier one technical support to all Amsurg employees. Work Schedule: Our Service Desk Technician team members work a hybrid remote schedule of 2 days per week in our Nashville office and 3 days per week working from home.

  • Provide front-line customer support for hardware and software issues
  • Prioritize tasks and log issues into Service Desk issue tracking software
  • Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones and scanners for employees
  • Install upgrades to existing equipment as needed
  • Support Service Desk environment fielding systems questions
  • Support application, connectivity, and security issues with the internet portal applications
  • Regular and reliable attendance
  • Other responsibilities as assigned by Director, Service Desk.
  • 1+ years of technical IT/helpdesk experience preferred
  • 2+ years recent experience working in a healthcare environment preferred
  • Exceptional customer service skills
  • Excellent verbal and written communication skills.
  • Advanced ability to develop business relationships and communicate effectively with the user community
  • Advanced knowledge of Windows operating systems including 10 & 11
  • Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
  • Knowledge of Active Directory, Office 365, and other common platforms
  • IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
  • Experience with various peripheral equipment including printers, scanners and copiers preferred.
  • Ability to troubleshoot technical problems effectively and efficiently
  • Must be able to work independently with minimal supervision
  • ITIL Foundations certification desired, but not required
  • MCSA, A+, Net+, VCA or similar industry certification desired, but not required
  • AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.
  • AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
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