AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. We are seeking a full time Service Desk Technician to join our corporate IT Service Desk at our corporate office in Duncan, SC . Why this role matters At AFL, the Service Desk is the front door to IT — and we care deeply about Quality IT work. We are looking for an experienced technician who takes full ownership of issues and drives them to completion with strong troubleshooting, clear communication, and documentation that makes problems easier to solve next time — not just today. Quality + Ownership Mindset (NonâNegotiable) We are specifically looking for someone who approaches support like this: “If I needed help solving it today, how do I not need help tomorrow?” That means you own tickets to completion, communicate clearly throughout the lifecycle, and deliver validated fixes— not just quick closures. When you hit a dependency (permissions, access, tools, training), you take initiative to remove the blocker so you can solve it independently next time. You document the full story (what happened, what you tried, what worked) and turn what you learn into FAQs and repeatable solutions. The goal is simple: fewer repeat issues through strong troubleshooting, clean documentation, and continuous improvement.