Service Desk Technician

ServiceTec•Detroit, MI

5d•Onsite

About The Position

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk Technician at Detroit Metropolitan Wayne County Airport (DTW) in Michigan. If you are looking for an challenge whereby no two days are the same, then this position may be for you. FLSA Status and Hours: This is a full time position and requires onsite shift work. Hours are 9:00 AM to 6:00 PM, Monday to Friday. Position Overview: The Service Desk Technician will be responsible for providing onsite Tier 1 and Tier 2 level technical support for all issues reported to the Service Desk.

Requirements

College diploma or university degree in Computer Science, Information Technology, or related field, or 2+ years of equivalent work experience.
Proficiency with ticketing applications and providing level 1 or 2 support in a large organization (1000+ employees).
Familiarity with MS Windows and Windows-based software, including Office 365 and Active Directory.
Strong knowledge of computer hardware diagnostics and repair.
Excellent verbal and written communication skills.
Self-motivated with the ability to work independently.
Ability to pass an airport background investigation and possess a valid driver’s license.

Nice To Haves

Desktops and PC hardware
Installing/configuring printers
Microsoft Operating Systems
A+, Net+, or Security+ certifications preferred
ITIL Foundations training/qualifications advantageous
PCI DSS Compliance certification preferred

Responsibilities

Act as the initial point of contact for troubleshooting and resolve issues promptly, striving to resolve them on the first call.
Demonstrate expertise in a wide range of desktop hardware/software, including desktops, copiers, laptops, tablets, printers, office phones, projectors, and smart devices.
Troubleshoot, diagnose, and resolve issues related to operating systems, hardware, and software by analyzing symptoms and identifying root causes.
Accurately record, prioritize, and update all IT support requests using service desk software.
Ensure proper escalation procedures are followed.
Utilize remote management or monitoring software for expedited remedial work and proactive support.
Maintain flexibility to adjust work schedules, including availability for after-hours and weekends if necessary.