The Service Desk operates 24/7 in a fast-paced environment, serving as the primary point of contact for Enterprise Technology Services (ETS). We support employees by resolving technical issues, answering IT-related questions, and facilitating Service Catalog Requests. Our vision is to deliver a service-oriented, single point of contact for all ETS needs. Our mission is to provide exceptional, member-centric support through first-contact resolution, timely escalation, and effective incident/request management-enabling staff to serve Navy Federal Credit Union members worldwide. We seek innovative, adaptable individuals who thrive in fast-paced settings, can shift priorities quickly, multitask effectively, and provide an outstanding customer experience.