SERVICE DESK TECHNICIAN

VERSANT POWER • Bangor, ME

35d

About The Position

Versant Power is looking for an IT Service Desk Technician to join our growing team. This position works with clients to evaluate and solve advanced technical issues, installs new software, evaluates and installs patches, and resolves software and hardware related problems typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

Requirements

• 1+ years of supporting Microsoft desktop operating systems and Microsoft Office preferred
• 1+ years of supporting users/computers in Microsoft Active Directory preferred
• 1+ year of Service Desk, IT Call Center or IT Help desk experience preferred
• Experience supporting users in Microsoft Office 365
• Able to create and maintain detailed documentation
• Strong personal and team communication skills

Nice To Haves

• College degree in an Information Technology field is preferred

Responsibilities

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and computer chat.
• Provide customer assistance.
• Document customer interactions.
• Run diagnostics to resolve customer reported issues.
• Escalate issues to the next Tier with next level of difficulty
• Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed