Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Detailed Description: General Help Desk function Answer all phone calls and respond to and resolve within the required service levels All calls/activities must be recorded in the service desk tool Resolve as many calls as possible on first contact with the client Monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels Create Knowledge Base articles as repetitive issues arise to assist in increasing First Call Resolution rate Technical Help Desk function Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues Provide high quality customer advice and assistance to end users Establish and maintain system user accounts and security authorizations in accordance with company policy and procedures Perform other operational duties as directed Shift: 9 am to 6 pm Central, Monday - Friday This position is for a Contingent Worker