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The Service Desk Technician role at OSJL plays a vital role in keeping the Company's technology running smoothly across all stores, corporate offices, and the Distribution Center. The role provides comprehensive technical support for hardware, software, networks, and other equipment, ensuring a seamless user experience for all associates. In a fast-paced environment, this role troubleshoots and resolves technical issues through email and phone ticketing systems, maintains a strong understanding of various IT systems and equipment, and collaborates effectively with end users to identify and address their needs.