Service Desk Technician - Level I

M-theory Consulting GroupLos Angeles, CA
402d$65,000 - $75,000

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About The Position

The Service Desk Technician - Level I serves as the initial point of contact for end-users seeking technical assistance. This role involves basic troubleshooting, resolving common issues, and escalating more complex problems to higher-level support. The position supports the day-to-day operations of the Support Services Desk (SSD) at the Los Angeles headquarters, requiring full-time presence during regular operating hours with occasional after-hours support.

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