Service Desk Technician (Level 2 - Onsite Hybrid)
IT Solutions Currie•Modesto, CA
465d•$58,000 - $66,000•Onsite
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About The Position
The Service Desk Technician (Level 2 - Onsite Hybrid) is responsible for providing reactive level 2 end-user support to clients, ensuring timely and professional handling of service requests. This role involves deploying hardware, resolving technology-related issues, and maintaining communication with clients to manage expectations according to Service Level Agreements (SLAs). The technician will work closely with a team of engineers and is expected to demonstrate excellent communication skills, flexibility, and a commitment to teamwork while adhering to established procedures.
