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As the Service Desk Technician III for the dental division, you will be responsible for resolving the most complex and/or high-priority technical support incidents within the division and participate in junior engineer coaching and cross training. This position is hybrid, 2 days remote and 3 days onsite in the Shreveport, LA office. The working hours are Monday-Friday, 8am-5pm CST. Equipment is provided, and you must have home internet connectivity of at least 20 mbps upload and 20mbps download and a private home office.