Service Desk Technician I

DAS Health-posted 12 days ago
Full-time • Entry Level
Hybrid • St. Louis, MO
101-250 employees
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DAS Health is seeking a motivated Service Desk Technician I to join our growing Managed Services team. This role serves as the front line for remote technical support, ensuring our clients receive fast, accurate resolutions to their day-to-day technology issues. The ideal candidate is adaptable, detail-oriented, and eager to learn in a fast-paced environment. Candidates must be located within one hour of St. Louis, MO. Some onsite/hybrid work (up to 20%) will be required to support client needs.

  • Answer incoming Service Desk calls and emails, providing strong customer service to end users.
  • Create support tickets and capture key information, including company details, user, issue summary, impact, and urgency.
  • Perform basic troubleshooting and support services, including: Password resets
  • Adding or removing O365 licenses
  • Fixing broken mapped drives
  • Adding/removing PC users (Local/Domain)
  • Basic operating system support
  • Adding local or network printers
  • Installing client-side software
  • Troubleshooting client-side network connectivity
  • Office 365 troubleshooting
  • Setting up email on mobile devices
  • Maintain and update client runbooks and service documentation as needed.
  • Collaborate as a proactive team member to support MSP operations.
  • Perform other duties as assigned.
  • High school diploma or GED required.
  • 1–3 years of Service Desk or IT support experience.
  • Must reside within one hour of St. Louis, MO and be able to work onsite up to 20% of the time.
  • Availability to travel to client sites as needed.
  • Fundamental networking knowledge.
  • Familiarity with Windows Server environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Strong note-taking skills and ability to accurately document technical details.
  • Willingness to work nights and weekends as needed.
  • Fast learner with the ability to ramp up during a 1–2 week training period.
  • Experience with oral surgery–based applications (not required).
  • Supportive, growth-focused environment
  • Opportunities to expand your technical skill set
  • Mission-driven work supporting healthcare providers
  • Competitive benefits and team culture
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