Aeroflow Health – Service Desk Technician I

Aeroflow Career•Asheville, NC

5h•Onsite

About The Position

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients. We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation’s top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day. The Opportunity Within Aeroflow, the IT Operations team supports approximately 1,000 employees across multiple physical locations in Asheville, NC, as well as remote and work-from-home team members. The team serves as the front line of support, ensuring employees have the tools and systems needed to operate effectively You will support internal employees across all business units, directly impacting day-to-day operations This is a highly collaborative team that values responsiveness, problem-solving, and continuous improvement This role is based primarily at our Asheville headquarters, with flexible hours between 6:00 AM – 5:30 PM Monday–Friday and occasional after-hours or weekend support as needed.

Requirements

High School diploma required; Associate’s or Bachelor’s degree preferred
1–3 years of experience in IT support, help desk, or similar role
Experience supporting Windows 10/11 environments
Familiarity with Microsoft 365 and Active Directory
A+ certification or equivalent hands-on experience
Strong problem-solving, organizational, and time management skills
Ability to work both independently and within a collaborative team
Strong ability to prioritize and manage multiple requests in a fast-paced environment
Clear and effective communication across technical and non-technical audiences
Ability to diagnose issues quickly and provide thoughtful, practical solutions
High level of accountability and follow-through
Customer-first mindset with a focus on delivering a positive experience

Nice To Haves

Experience in a fast-paced or high-volume IT support environment
Exposure to IT ticketing systems and asset management tools
Knowledge of PC imaging, hardware repair, and software troubleshooting
Healthcare IT experience or familiarity with HIPAA environments

Responsibilities

Respond to and resolve incoming tickets via phone, in-person, and online channels
Install and configure hardware, software, and peripheral equipment
Troubleshoot workstation, connectivity, and system issues
Prioritize and manage tickets effectively, escalating when appropriate
Support onboarding through device setup and provisioning
Contribute to a positive user experience through clear communication and follow-through
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned

Benefits

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s), Additional Parental benefits including fertility stipends, free diapers, and breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

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