Service Desk Technician I

Data Direct Networks-posted 3 months ago
$23 - $34/Yr
Full-time
Hybrid • Los Angeles, CA
Computer and Electronic Product Manufacturing
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DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's A3I solutions are transforming the landscape of AI infrastructure. The Service Desk Technician will research, resolve, and respond to user questions and issues in a timely manner as well as work with other IT staff members to complete various infrastructure projects as assigned. We are seeking an individual with a high level of proficiency in computer hardware, software, and phone with other assigned duties as needed to support all here at DDN. The Service Desk Technician will provide desktop and telephony support for all company users and resolution of user problems of high complexity. This is a hybrid role and must be able to work in Chatsworth, CA.

  • Responsible for creating and resolving all Service Desk trouble tickets in a timely manner from end-users experiencing problems with all computer-related technologies.
  • Track, follow-up, and communicate to appropriate parties regarding ongoing issues, status and resolution of trouble tickets.
  • Interview end-users to collect information about problems and lead users through diagnostic procedures to determine source of error.
  • Troubleshoot and handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, making repairs and corrections where required.
  • Educate and instruct end-users on various application and hardware issues and train users in effective use of applications where needed.
  • Escalate more complex problems and/or outages to the appropriate team members.
  • Install, maintain, troubleshoot and upgrade computers, monitors and peripheral equipment, as well as configuring operating systems and software.
  • Patch and/or rewire cables as required for new installations and office reconfigurations.
  • Minimum of 1 year Service Desk work experience in all phases of desktop support preferred
  • Knowledge of Windows & Mac O/S required
  • Ability to multi-task and prioritize tasks based on urgency.
  • Ability to learn new skills quickly with minimal guidance.
  • Ability to work with all levels of corporate personnel and to convey a professional, courteous, and helpful identity of the IT Department.
  • Strong verbal and written communication skills required.
  • Strong customer-service orientation
  • Must be a Team Player
  • Must be able to lift 50 lbs.
  • Occasional Travel required
  • Basic understanding of ITIL a plus
  • A+ certification or equivalent work experience a plus
  • Basic Networking understanding a plus.
  • Basic understanding of IOS and Android a plus
  • The base range for this position is $23.00 - $34.00 an hour, depending on experience and qualifications.
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