Service Desk Technician I, II
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About The Position
The Southcentral Foundation (SCF) Service Desk Technician is responsible for providing high-quality friendly customer service to all users contacting the centralized Service Desk. This includes documenting all user contacts according to specified guidelines, following procedures to manage Incident and Service Request ticket life cycles, and providing telephony, application, and hardware support to users. The position offers two levels designed to provide progressively more responsible and independent work experience, with progression based on the demonstrated ability to handle more complex assignments. SCF programs serve a primary population of Alaska Native people affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and needs of this population to achieve SCF's vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness.
