Service Desk Team Lead

DYOPATH•Waddell, AZ

10d•$28•Onsite

About The Position

Ready to Help DYOPATH Lead the Charge in Tech Support?! Are you the go-to person when tech gets tricky? Do you thrive on solving problems, leading teams, and keeping things running smoothly? If so, we want YOU as our next Service Desk Team Lead! Why You’ll Love Working Here as a Service Desk Team Lead Purpose with Passion – Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, transforms everyday work into meaningful impact. Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development. Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other. Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated! Awesome Benefits Medical, Dental & Vision Coverage Life Insurance 401(k) with company match Plus “You Pick a Day” paid holiday FSA & HSA options Pet Insurance (because pets are family!) …and much more! Full benefits overview at dyopath.com/careers

Requirements

Experience: 5+ years in a technical support role and proven leadership experience.
Tech Savvy: Strong understanding of operating systems, software, and hardware.
ITSM Expertise: Familiarity with ticketing systems like BMC Helix or ServiceNow.
Leadership Skills: Excellent communication, problem-solving, and team-building abilities.
Cool Under Pressure: Ability to multitask and thrive in fast-paced environments.
Customer Focus: A positive attitude and stellar customer service skills.

Nice To Haves

Associate’s degree (or higher) in Computer Science or similar preferred.
Professional certifications (or working toward): HDI Support Center Analyst (HDI‑SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals Microsoft 365 Certified: Endpoint Administrator Associate

Responsibilities

Proven record of leading a talented service desk team to deliver top-notch technical support.
Keep operations humming by managing priorities and meeting deadlines.
Be the hero who ensures every customer interaction ends with a smile.
Possess comprehensive knowledge of widely used operating systems, software, and hardware.
Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines.
Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook.