Service Desk Team Lead

DYOPATH•Waddell, AZ

39d•$25•Onsite

About The Position

Are you the go-to person when tech gets tricky? Do you thrive on solving problems, leading teams, and keeping things running smoothly? If so, we want YOU as our next Service Desk Team Lead! Why You’ll Love Working Here as a Service Desk Team Lead ✅ Purpose with Passion – Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, transforms everyday work into meaningful impact. ✅ Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development. ✅ Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other. ✅ Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Requirements

5+ years in a technical support role and proven leadership experience.
Strong understanding of operating systems, software, and hardware.
Familiarity with ticketing systems like BMC Helix or ServiceNow.
Excellent communication, problem-solving, and team-building abilities.
Ability to multitask and thrive in fast-paced environments.
A positive attitude and stellar customer service skills.
Comprehensive knowledge of widely used operating systems, software, and hardware.
Outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines.
Strong Client-Focused mentality of service orientation, paired with a positive outlook.
Associate’s degree (or higher) in Computer Science or similar preferred.
Professional certifications (or working toward): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate