Service Desk Team Lead (Hardware)
ITC Federal, Inc.•Falls Church, VA
462d•$75,000 - $90,000•Hybrid
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About The Position
The Service Desk Team Lead (Hardware) at ITC Federal, Inc. is responsible for overseeing the operations of the Service Desk for a large federal client, ensuring high-quality service delivery and client satisfaction. This role involves managing a team that provides Level 1 triage and escalation support, implementing incident management practices, and collaborating with federal stakeholders to meet service desk requirements. The position is hybrid, requiring on-site work for the first 90 days, followed by optional telework based on performance.
