Service Desk Support Specialist

Kidwell • Lincoln, Omaha, NE

338d

About The Position

At Kidwell, we are passionate about technology. We thrive in a fast-paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo. We are currently accepting applications for an Service Desk Support Specialist to assist in supporting our technical team and clients. We are looking for highly motivated individuals who work well in both individual and team situations. We practice both remote and onsite technical support to help support our accounts. The Service Desk Support Specialist is responsible for incident management and front-line customer service. These responsibilities include base-level knowledge of many types of technologies and providing issue ownership and clean hand-offs to ensure superior customer satisfaction. Our staff is offered challenging opportunities to work in a wide variety of technical environments, allowing us to work with many types of systems and technology solutions. Our team structure allows us to provide a supportive environment, encouraging career growth for our engaged staff.

Requirements

• Excellent problem-solving skills
• Must be self-motivated
• Extensive knowledge of PC hardware and software
• Experience in Windows OS (Windows 10/11)
• Knowledge of server operating systems (Windows Server, 2012R2, 2016, 2019 and 2022)
• Basic understanding of LAN / WAN technologies
• Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users
• Ability to thrive and help foster a positive team environment
• Ability to multitask; prioritize and accomplish all given tasks in a timely manner
• Escalate problems to appropriate teams where needed.

Nice To Haves

• Bachelor's or Associate's Degree in related field or equivalent experience required
• 2+ Years Service Desk experience or equivalent troubleshooting experience
• CompTIA A+, Microsoft MTA preferred, but not required

Responsibilities

• Provide the first line of technical support on site for our clients.
• Perform customer service duties, including remote, telephonic, and onsite support.
• Respond to inquiries from users and help resolve both software and hardware problems.
• Assist in scheduling and dispatch of technicians and engineers.
• Assist in diagnosing technical Tier 1, Tier 2 support issues in a timely manner.
• Assist in maintaining documentation for internal and external networks.
• Provide accurate and timely logging of problems and resolutions in appropriate systems.
• Deploy PC's and other IT equipment, as needed.
• Assist with inventory tracking.
• Help with tools and scripting within our tool set.

Benefits

• Competitive salary
• Career development potential
• Encouragement and payment for certifications and trainings
• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid vacation
• Paid holidays
• Paid sick leave
• Flexible scheduling
• Maternity/paternity leave
• Clothing allowance
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: Associate degree