Service Desk Support Analyst
Community College of Allegheny County•Pittsburgh, PA
213d•$45,206•Remote
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About The Position
The Service Desk Support Analyst is responsible for gathering information through various interactions, logging interactions in the ticket system, and providing first level support for all college users. This position will escalate unresolved requests and serve as the point-of-contact and primary communicator of Information Technology Services (ITS) information to the College community. The role requires participation in the testing of software and web applications, collaboration with staff within the ITS department, and maintaining high levels of product knowledge in assigned areas of responsibility.
