Service Desk Support Analyst III

Centene

79d • $26 - $47 • Remote

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Requirements

• Requires a High School diploma or GED.
• Requires 2 - 4 years of related experience.
• May require vocational or technical education in addition to prior work experience.
• Health Care environment required.

Nice To Haves

• Experience with Active Directory.

Responsibilities

• Engages Subject Matter Experts (SMEs) from other IT groups on complex issues.
• Uses Incident and Knowledge data to identify repetitive issues and work with appropriate personnel to create knowledge articles and solutions to reduce frequent occurrences.
• Reviews ticket queue and works to reduce ticket count.
• Uses Incident and Knowledge data to identify common issues and work with appropriate personnel to develop solutions.
• Follows standard technology support procedures.
• Assists Technical Advocates with technical issues.
• Answers customer phone calls.
• Helps train current and new employees.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED