Service Desk Support Analyst III - Kelsey - Seybold Clinic - Remote
About The Position
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- Bachelor’s degree or equivalent IT experience
- Ability to obtain a technical certification e.g. A+, Security+, MSCA, MCSE, MCP, Microsoft 365, or equivalent within six months of hire
- 4+ years of Information Technology support experience with advanced troubleshooting skills
- Demonstrated mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops
- Ability to act as a mentor to others learning essential and advanced skills
- Proven expert knowledge of Microsoft Office products, Windows desktop, and Windows operating systems.
- Proven knowledge of Active Directory user, group, computer, and resource management
- Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing
- Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting
- Intermediate experience supporting specialty applications
- Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills
- Ability to work a flexible work schedule to include periodic shift changes, weekends, on-call, and possible occasional off-site travel
- Valid Texas driver’s license
Nice To Haves
- Advanced degree in a technical field
- 2+ years of PC on-site service or PC system experience
- 1+ years of Windows Server support or Windows Security experience
- Experience utilizing IT Service Management systems and remote control tools
- Experience providing technical support by phone in an automatic call distribution system
- Proven knowledge of iOS, MacOS, and Chrome OS operating systems
- Experience providing extensive hardware support
- Demonstrated attention to detail and flexibility in a high service-oriented environment
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Responsibilities
- Ability to apply in-depth level of technical skills to solve common and complex technical issues
- Performs detailed analysis, recommends, and participates in the implementation of problem resolutions
- Requires limited day-to-day supervision and guidance on handling unique situations
- Follows established guidelines and interprets policies
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
