Service Desk Support Analyst II

Centene

5d • $23 - $39

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Engages Subject Matter Experts (SMEs) from other IT groups on complex issues. Uses Incident and Knowledge data to identify repetitive issues and work with appropriate personnel to create knowledge articles and solutions to reduce frequent occurrences. Reviews ticket queue and works to reduce ticket count Uses Incident and Knowledge data to identify common issues and work with appropriate personnel to develop solutions Follows standard technology support procedures Answers customer phone calls Performs other duties as assigned Complies with all policies and standards

Requirements

• Requires a High School diploma or GED
• Requires 1 - 2 years of related experience.
• May require vocational or technical education in addition to prior work experience.
• Vocation or technical education may include additional on-the-job training or continuous learning education
• Beginner - Demonstrated customer service skills
• Beginner - Demonstrated interpersonal/verbal communication skills

Nice To Haves

• Bachelor's Degree Information Technology, Computer Science, Engineering or related field preferred
• One or more of the following skills are desired.
• Experience with Other: Active Directory

Responsibilities

• Engages Subject Matter Experts (SMEs) from other IT groups on complex issues.
• Uses Incident and Knowledge data to identify repetitive issues and work with appropriate personnel to create knowledge articles and solutions to reduce frequent occurrences.
• Reviews ticket queue and works to reduce ticket count
• Uses Incident and Knowledge data to identify common issues and work with appropriate personnel to develop solutions
• Follows standard technology support procedures
• Answers customer phone calls
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
• Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.
• Total compensation may also include additional forms of incentives.
• Benefits may be subject to program eligibility.
• Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees