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This position is responsible for ensuring an outstanding level of customer services by providing direct IT support and by supervising the technical support staff. Responsible for leading the Service Desk in engaging in more proactive planning and support and organizing the Service Desk to be flexible and adaptable in meeting the changing needs of the business. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not necessarily a complete list, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
