Service Desk Specialist

Associated Bank•Milwaukee, WI

6d•$20 - $34

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary The Service Desk Specialist provides front-line technical support that keeps colleagues connected, productive, and secure. In this role, you’ll resolve a wide range of technical issues while delivering high-touch support to both colleagues and executive leadership. You’ll grow your skills across hardware, software, and customer service within a collaborative IT team.

Requirements

Associate degree in Computer Information Systems, Business, or equivalent experience.
Less than 2 years of technical service desk or related experience.

Nice To Haves

2+ years of technical service desk or related experience.
Certifications such as A+, Network+, ITIL, or HDI.

Responsibilities

Deliver Level 1 technical support for onsite and remote colleagues across devices, applications, and network services.
Provide concierge-level desk-side and virtual support for executive leadership, including video conferencing assistance.
Troubleshoot, document, and resolve incidents clearly while guiding non-technical users through solutions.
Install, configure, and reinstall software on end-user devices as needed.
Ensure adherence to security standards, including DLP, encryption, malware prevention, and secure email practices.
Partner with IT teams and business stakeholders to escalate and resolve urgent or complex issues.
Maintain accurate knowledge base articles and standard operating procedures.
Follow up with colleagues to confirm resolution and ensure a positive support experience.

Benefits

You’ll join a team that values curiosity, collaboration, and continuous learning.
We invest in your development through hands-on experience, coaching, and opportunities to expand your technical expertise.
Your work will directly improve the day-to-day experience of colleagues across the organization—apply today to make an impact.
We welcome and encourage applications from individuals returning to the workforce, people with disabilities, candidates without a college degree, and veterans or those with military experience.
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.