Service Desk Specialist, Entry Level- Tier 3 NEW

ManTech • Washington, DC

448d

About The Position

The Service Desk Specialist, Entry Level - Tier 3 position at ManTech International is designed for individuals looking to start their career in IT support. This role involves providing technical assistance to end-users, resolving hardware and software issues, and ensuring customer satisfaction. The position offers opportunities for professional growth while contributing to national security through innovative projects.

Requirements

• A bachelor's degree in Computer Science or related field or equivalent experience.
• At least one year of related experience in computer hardware, software, and networking systems.
• Demonstrated experience resolving complex issues with printers, desktops, laptops, and other enterprise hardware.
• Experience managing, testing, and deploying security patches and COTS software updates.
• Experience managing, testing, and implementing group policy and STIGs.

Nice To Haves

• Proficient with ServiceNow

Responsibilities

• Provide support to end-user community on hardware, software, and network-related problems.
• Resolve out-of-the-ordinary issues for users and collaborate with Help Desk Management when necessary.
• Respond to tier two and higher trouble tickets.
• Ensure problem ownership and promote end-user satisfaction.
• Close activities of assigned tickets.
• Manage, troubleshoot, and resolve issues with printers, desktops, laptops, MS Surface Hubs, and Avocor collaboration tools.
• Deploy system patches to resolve vulnerabilities within required time periods.
• Create and update workstation OS images.
• Implement and maintain group policy and STIGs for enterprise endpoints.
• Provide technical guidance and knowledge base articles/content to Tier 1 and Tier 2 teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree