Service Desk Representative

Active Sports Clubs • Kingston, PA

205d • $11 - $12

About The Position

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Requirements

• Previous health club personal training experience is a plus
• Previous experience with Member Management Systems is a plus
• Basic accounting skills
• Customer service skills
• Results oriented
• Basic computer skills
• Ability to multitask
• Commitment to the fitness industry
• Minimum GED/High School Diploma or equivalent
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED