Service Desk Representative
About The Position
The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Specific Responsibilities Essential Functions Greet members/guests enthusiastically and efficiently handle the check-in process Answer telephone and field calls Schedule services appointments and take reservations either in person or by phone Assist members with purchases of retail goods and club services Present membership information to prospective members, as well as refer them to Member Sales Department Be knowledgeable about all programs and activities offered throughout the center Promote club services and activities Assist with keeping the club well stocked and clean Inventory of food items as well as locker and laundry service Maintain communication log and lost & found ledger Handle member injury and illness incident reporting Administer emergency care to members and guests in need of assistance Work as a TEAM with all other departments Other duties and responsibilities as assigned by supervisor
Requirements
- Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
- Minimum GED/High School Diploma or equivalent
- Must be detail oriented, organized and highly responsive with a commitment to customer service
- Strong verbal communication skills
- Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
- AED/CPR/First Aid Certified
- Proof of citizenship or legal status
- Ability to take the responsibility for the health and safety of others
- Ability to stand for several hours in a same shift; ability to lift 25 lbs
- Must follow OSHA and Active Wellness safety standards
Nice To Haves
- Previous health club personal training experience is a plus.
- Previous experience with Member Management Systems is a plus.
Responsibilities
- Greet members/guests enthusiastically and efficiently handle the check-in process
- Answer telephone and field calls
- Schedule services appointments and take reservations either in person or by phone
- Assist members with purchases of retail goods and club services
- Present membership information to prospective members, as well as refer them to Member Sales Department
- Be knowledgeable about all programs and activities offered throughout the center
- Promote club services and activities
- Assist with keeping the club well stocked and clean
- Inventory of food items as well as locker and laundry service
- Maintain communication log and lost & found ledger
- Handle member injury and illness incident reporting
- Administer emergency care to members and guests in need of assistance
- Work as a TEAM with all other departments
- Other duties and responsibilities as assigned by supervisor
- Promote club services and activities
- Assist with keeping the club well stocked and clean
- Attend Active Wellness site meetings and trainings
- Handle injury and illness and security incident reporting
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What This Job Offers
Career Level
Entry Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
High school or GED
Number of Employees
251-500 employees
