Remote Service Desk Representative - Ohio Candidates Only

Insight

2d•$18•Remote

About The Position

The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.

Requirements

Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
Must have a comprehensive knowledge of computer hardware/software concepts.
This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.

Responsibilities

Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
Respond to all Customer requests in timely and professional manner.
Instruct end users in the appropriate use of equipment, software, and/or reference materials
Assist with all aspects of technical support, including on-site visits as needed.
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.