Mphasis-posted about 1 year ago
Full-time • Entry Level
Carrollton, TX
1,001-5,000 employees
Professional, Scientific, and Technical Services
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The Service Desk position at Mphasis Limited involves providing hyper-care implementation support for retail systems, particularly focusing on Point of Sale (POS) systems. The role requires troubleshooting and resolving issues reported by stores within the first 24 hours of conversion, ensuring effective communication and documentation of incidents until resolution. The position is primarily focused on supporting Level 1.5 troubleshooting and requires collaboration with various resolver groups to escalate unresolved issues.
