Service Desk Personnel w/ Call Ctr Experience

Cook Systems • Nashville, TN

1d • Onsite

About The Position

Summary: We are seeking a skilled IT Support Specialist to join our team. This role is essential in providing high-quality technical support and customer service for our clients, focusing on efficient problem resolution and handling a high volume of inquiries across various IT platforms.
At Cook Systems, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Requirements

• Strong IT call center or help desk experience.
• Proficient in customer service and people skills.
• Experience with printer and network troubleshooting.
• Knowledge of Active Directory and iOS management.
• Familiarity with video conferencing tools and network technologies.
• Skilled in application and remote support.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Handle up to 30 calls per day, providing excellent customer service and technical support.
• Manage printer administration and troubleshooting, including server print queues and local queues.
• Navigate Active Directory to manage organizational units, look up attributes, reset passwords, and unlock accounts.
• Support and deploy iOS devices, including setting up new phones/iPads, resetting iTunes accounts, network settings, and managing device backup/restoration.
• Facilitate video conferencing solutions with Cisco WebEx, MS Teams, and Cisco Presence.
• Troubleshoot network issues, including internal vs. external connections, VPN, LTE, and Wi-Fi.
• Resolve application issues related to account permissions and compatibility settings.
• Provide remote support through MSRA, RDP, TEAMs, and WebEx.
• Deploy and manage hardware effectively.
• Handle ticket management and assignment in ServiceNow.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed