Service Desk Operator

Tessera•Silverdale, WA

20d•$26 - $26

About The Position

Tessera is seeking a professional and organized Service Desk Operator to act as the first point of contact for all facility-related issues at WSBOSC. This role is responsible for managing service requests, assigning work orders, and coordinating communication between requesters, schedulers, and maintenance staff. By ensuring accurate documentation, timely follow-up, and clear communication, the Service Desk Operator helps maintain efficient facility operations and customer satisfaction

Requirements

Highschool Diploma/GED is .
Minimum 3 years' experience in planning/work control.
An equivalent combination of experience and education allowed.
The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.
A valid state driver’s license is with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id .
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position .
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id .
Per our government contract, 2.7.2.6, “No employee or representative of the Contractor will be admitted to the site of work unless satisfactory proof of U.S. citizenship is furnished.”

Nice To Haves

Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.
Experience with work order management systems, databases, and other relevant software is often

Responsibilities

Manages incoming requests for maintenance, repairs, or other facility-related services, documenting them accurately in a system
Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.
Tracks the status of work orders, ensuring timely completion and providing updates to requesters as needed.
Serves as a liaison between requesters, maintenance staff, schedulers, and managers facilitating clear communication and efficient coordination
Keep accurate records of all work orders, maintenance activities, and related documentation.
Responsible for managing inventory of maintenance supplies and equipment
Answers general inquiries about facility policies, procedures, or ongoing maintenance projects
May be directed to change status of work in the Centralized Maintenance Management System (CMMS).

Benefits

Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
$ 11.41 /hour Health and Welfare Benefit
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees