Service Desk Manager

KMRG•Fort Novosel, AL

15h•Onsite

About The Position

We are seeking a Service Desk Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account support, IT asset and lifecycle management, and classroom technology readiness. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today!

Requirements

12 years of experience as an Information Technology/ Project manager
Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation, and troubleshooting
Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365
Experience with managing Life Cycle Replacement (LCR) and warranty management
A bachelor’s degree in computer science, Information Systems, Engineering, or other related technical field required
CompTIA Security+ certification required
U.S. citizenship is required as it supports the U.S. federal government
Current Secret clearance (minimum)

Nice To Haves

Project Management Professional certification preferred

Responsibilities

Provide project planning expertise
Develop project schedules and break down tasks into actionable work packages
Identify project requirements and confirm scope with stakeholders
Track issues, problems, and risks and drive timely resolution
Manage the S6 Trouble Ticket Portal and Helpdesk, and close all tickets within 72 hours
Deliver secure technical assistance by phone and in person per DA and Fort Novosel NEC policy
Manage all Department of Defense (DoD) Mobility Unclassified Capability (DMUC) devices for USAWOCC
Administer Army365 licenses and accounts for USAWOCC users
Manage the Account Validation System for Cadre and Students
Complete DD Form 2875 requests and upload completion status to the WOCC Training Tracker in SharePoint
Administer Active Directory (AD) for Cadre and Students (e.g., user and computer accounts)
Maintain an accurate inventory of automation equipment, configurations, and locations
Manage USAWOCC’s annual Life Cycle Replacement (LCR) and execute purchases through CHESS
Manage all 26 USAWOCC classrooms and sustain instructional technology readiness
Troubleshoot audiovisual systems and coordinate replacements with the Fort Novosel ECP representative
Manage equipment warranties and coordinate repairs to restore service quickly