Service Desk Manager
New York Ehealth Collaborative•New York, NY
407d•$88,000 - $105,000
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About The Position
The Service Desk Manager at New York eHealth Collaborative (NYeC) is responsible for leading and managing the Service Desk team to provide exceptional customer support for NYeC employees and stakeholders. This role involves overseeing daily operations, mentoring staff, and ensuring effective communication between IT operations and service desk functions. The manager will also play a key role in integrating new products and use cases into operations, while being part of the on-call rotation for disaster recovery and major incidents.
