Service Desk Manager
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About The Position
The University Information and Technology department is seeking a Service Desk Manager. This is a full-time (1.00 FTE), 12-month, professional faculty position. The Service Desk Manager provides day-to-day managerial oversight for the University Information and Technology (UIT) Service Desk. Reporting to the Service Desk Director, the position manages a team of full-time represented and non-represented staff that support OSU faculty, staff, and students. The Service Desk Manager works closely on a daily basis with the Service Desk Director and Service Desk Supervisor. The Service Desk Manager is also a member of a team of IT managers providing IT support to the OSU community more widely. UIT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU. UIT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines. UIT commits to and believes in the strength and value of diversity, equity, inclusion, and access (DEIA) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work. Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.
