We have an exciting Service Desk Manager-Information Technology opportunity in our Merriam office. The Service Desk Manager-Information Technology oversees the IT service desk’s local and remote daily operations, manages the support team and ensures service level agreements (SLAs) are met. Key duties include managing incident and request fulfillment, implementing ITIL best practices, reporting on KPIs and driving continuous improvement to maintain customer satisfaction and operational excellence. The Service Desk Manager oversees the team responsible for supporting all endpoint devices (desktops, laptops, mobile devices, and peripherals), providing comprehensive tier 1 through tier 3 support for these endpoints. For other technologies—including servers, networking, security, and application systems—the Service Desk Manager will partner and coordinate with tier 3 support teams from other IT functions to ensure effective resolution and escalation. This role leads a geographically distributed team, with some members based in remote locations to provide direct support to Farm operations staff and other business units outside the main office.