Service Desk Level 1 Analyst

DYOPATH•Nashville, TN

6h•$20 - $20•Onsite

About The Position

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You’ll Love Working Here Purpose with Passion Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. Grow & Thrive From certifications to career paths, DYOPATH invests in your development. Award-Winning Culture Recognized for outstanding IT service—and we bring that same dedication to supporting each other. Fun & Respectful Teamwork A collaborative, upbeat environment where achievements are celebrated. Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Requirements

High school diploma or equivalent required
1–2 years of experience in a technical support role, preferably in a service desk environment
Strong customer service skills with the ability to explain technical information to non‑technical users
Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
Ability to work independently and as part of a team
Excellent problem‑solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively

Nice To Haves

Associate or bachelor’s degree in computer science or related field preferred
Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals
Knowledge of ITIL or similar frameworks is a plus

Responsibilities

Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow‑up with customers or employees to ensure satisfaction
Continuously improve technical skills through training, certifications, and self‑directed learning
Participate in special projects as assigned