Service Desk Level 1 Analyst (M-F 7:30a-3:30p)
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About The Position
At Bell Techlogix, we are committed to fostering a culture of innovation and growth, and our employees are at the heart of our success. We are currently seeking a Service Desk Level 1 Analyst who will serve as the first point of contact for clients experiencing technology-related issues. This role is crucial in helping clients leverage technology to solve their business problems. The Service Desk Analyst will be responsible for providing exceptional customer service while ensuring compliance with technical and quality standards. This position requires a proactive approach to problem-solving and the ability to escalate unresolved issues to higher-level support when necessary. The Service Desk Level 1 Analyst will engage with users to answer inquiries regarding computer software or hardware operations, aiming to resolve problems efficiently. This includes reading technical manuals, conducting diagnostics, and providing technical assistance. The analyst will also maintain detailed records of customer interactions, including inquiries, complaints, and actions taken to resolve issues. Utilizing software tools, the analyst will create and update tickets for each client interaction, ensuring that all technical issues are communicated to leadership in a timely manner. Additionally, the analyst will follow up on aging tickets and maintain a professional working relationship with coworkers. This role is designed for individuals who are eager to grow their careers in a supportive and collaborative environment. Bell Techlogix offers various training and development programs to help employees advance within the company. As a recognized Diversity Employer and a Certified Great Place to Work, we strive to create an inclusive workplace where all employees feel valued and have opportunities for career growth.
