Service Desk Internship- Summer 2026

Wipfli • Minneapolis, MN

9d • $19 • Hybrid

About The Position

At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. This internship offers an experience within Wipfli’s Technical Operations Center (TOC) and Service Desk area. Interns will gain hands-on exposure to system monitoring, incident response, client support, and cybersecurity operations. The program is designed to build foundational technical and consulting skills while preparing interns for future career opportunities.

Requirements

• Pursuing a degree in Information Technology, IT Infrastructure, Networking, Cybersecurity or related field degree from an accredited college or university
• Ability to plan, prioritize, and organize work effectively while balancing many projects simultaneously
• Ability to work under pressure and time deadlines
• Ability to analyze data and recommend solutions
• Ability to know when to escalate or seek guidance on an issue or roadblock.
• Ability to obtain certifications or is working towards appropriate certifications.
• Proven written and verbal skills are very important for this position
• Proficient in Word, Excel, and Outlook
• Must be legally authorized to work in the United States on a full-time basis upon hire.
• Wipfli will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status)

Nice To Haves

• Previous customer service experience preferred
• Prior computer system experience including Azure, Windows Operating System, and Microsoft D365.
• Hardware maintenance and repair skills desired

Responsibilities

• Monitor enterprise-wide systems using tools Azure, D365, and more
• Provide excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity
• Investigate alerts, verify issues, and escalate to senior team members as needed
• Resolves issues in accordance with team and firm procedures.
• Reviews and maintains documentation and knowledge base as directed or indicated according to firm policies and procedures.
• Acquires and maintains knowledge of client systems and support policies and procedures.
• Records all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures.
• Participate in demos and collaborative projects
• Participate in internship capstone projects and feedback loops to enhance program impact

Benefits

• Wipfli cares about our associates and offers a variety of benefits to support their well-being.
• Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program.
• Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards.
• Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.
• Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.
• Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern