Service Desk Associate

Mitsubishi Heavy Industries, Ltd. • Lake Mary, FL

3d

About The Position

The Service Desk Intern will support end users with basic technical issues while gaining real-world experience in IT operations. Responsibilities include device setup, account provisioning, troubleshooting, documentation, conference room support, inventory management, and first-level support for networking, cloud, and applications. Interns will also help develop process automation and efficiency improvements, gaining valuable experience with modern IT tools and workflows.

Requirements

• Associates degree in a technology-related field such as Computer Science, MIS, Software Engineering, or Cyber Security, OR currently enrolled in such a program
• Ability to perform necessary mathematical calculations
• Ability to make judgment decisions based on specifications or technical requirements
• Novice knowledge of Office 365, including Word, Excel, PowerPoint, SharePoint, Visio, and Project

Nice To Haves

• Preferred knowledge of infrastructure, networking, and Azure cloud environments
• Preferred knowledge of systems such as Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project, or other project management tools

Responsibilities

• Communicate clearly and professionally with both technical and non-technical users
• Log, track, and update support requests using the service desk system
• Provide first-level IT support by troubleshooting hardware, software, and basic system issues
• Set up, configure, and reimage laptops and other IT equipment
• Support conference room technology and manage IT inventory
• Assist new hires with onboarding and basic IT system training
• Create and update simple documentation such as how-to guides and process instructions
• Help modernize IT processes by identifying improvement opportunities and creating basic automation
• Work collaboratively with the IT team and escalate issues when needed
• Participate in IT projects and process improvement initiatives, including automation
• Handle sensitive information responsibly and follow security best practices
• Build automation in current processes
• Comply with all EHS policies, practices, and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Contribute to building a positive team spirit
• Communicate effectively with all levels of employees
• Protect confidential information responsibly
• Maintain the highest degree of honesty and integrity

Benefits

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree