Service Desk II
About The Position
At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Service Desk II to support information systems. This person plays a key role in delivering an excellent IT experience across the company. As a frontline problem-solver and advocate for our internal customers, you’ll handle a broad range of requests and incidents—owning each one from start to finish with professionalism, empathy, and urgency. You’ll work across platforms (Windows, macOS, mobile), systems (Intune, Active Directory, Entra ID, VPN), and services (collaboration tools, conferencing, and core apps), using your technical skills to resolve issues and your judgment to improve the overall experience. This is a hands-on role that values clarity, initiative, and simplicity. You’ll be a key contributor to team knowledge, process improvement, and employee satisfaction across the company. This position will be onsite full-time in San Diego, CA at our Summers Ridge – HQ location.
Requirements
- High school diploma or equivalent
- 2–3 years of experience in a technical support, service desk, or desktop support role
- Strong troubleshooting skills with Windows and macOS, Microsoft 365, and core business applications
- Familiarity with endpoint management, device imaging, and tools like Intune, Entra ID, and Windows Autopilot
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience supporting mobile devices (iOS/Android)
- Excellent communication, organization, and follow-through
- Comfortable working independently and prioritizing multiple issues at once
- Experience supporting a global organization
- Ability to travel up to 10%, domestically
- This position is not currently eligible for visa sponsorship.
Nice To Haves
- Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft
- Experience using ServiceNow or similar ticketing platforms
- Exposure to regulated environments (pharma, medical device, etc.)
- Familiarity with remote support tools and troubleshooting in hybrid work environments
Responsibilities
- Serve as a primary point of contact for IT support via ServiceNow, phone, and walk-up interactions
- Own each support request end-to-end, resolving or coordinating resolution without unnecessary handoffs
- Troubleshoot and resolve hardware, software, network access, mobile device, and peripheral issues
- Support business-critical tools such as Microsoft 365, Zoom, SAP, and collaboration platforms
- Handle onboarding tasks including imaging, account setup, and device configuration using tools like Intune and Entra ID
- Maintain up-to-date and accurate asset inventory; participate in deployment, recovery, and secure disposal of hardware
- Keep tickets and documentation clean, clear, and current
- Collaborate with peers and escalate thoughtfully to L3 or engineering teams when needed
- Contribute to IT projects, rollout activities, and process improvements
- Deliver a calm, professional, and customer-centered experience during both routine and urgent issues
- Maintain awareness of IT policies, compliance requirements, and security best practices
- Perform other work-related duties as assigned.
Benefits
- QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
