Service Desk I

LVT • American Fork, UT

7d • Onsite

About The Position

As a Service Desk I technician, you are the lifeline for all technology needs within the organization, empowering team members across every department by ensuring the tools they rely on are available, functional, and reliable. You will resolve incidents, identify root causes to prevent recurrence, and fulfill service requests with a sense of ownership and accountability from first contact through resolution. You will help users become more self-sustaining through clear knowledge articles and practical guidance, assist with AV needs ranging from small conference rooms to company-wide events, and provide white glove support for executive leadership as needed.
This role is based in-office five days per week out of our Headquarters in American Fork, Utah.

Requirements

• 0–2 years of experience in an IT support role, internship, or a technical customer service environment.
• High school diploma or equivalent required; progress toward IT certifications (CompTIA A+, Network+) is a plus.
• Foundational understanding of Windows and macOS environments and a desire to learn new enterprise technologies.
• Natural curiosity for diagnosing hardware, software, and basic connectivity issues (VPN, Wi-Fi, peripherals).
• High level of empathy and professionalism, with the ability to explain technical concepts to non-technical users clearly.
• Strong organizational skills and the ability to manage a queue of tasks in a fast-paced environment.
• A service-oriented mindset with a commitment to seeing every issue through to a successful resolution, regardless of complexity.
• Ability to lift and move IT equipment (monitors, computers, etc.) as needed for office setups.

Responsibilities

• Respond to and resolve technical requests across in-person, chat, and email channels with a focus on speed and quality.
• Manage the ticket lifecycle from initial triage to resolution, ensuring users are kept informed throughout the process.
• Install, configure, and troubleshoot computers (Mac/PC), peripherals, and mobile devices to maintain peak productivity.
• Assist with user provisioning and access troubleshooting for enterprise platforms like Okta, Google Workspace, and Slack.
• Help set up and maintain audio-visual equipment for conference rooms and company-wide events.
• Draft internal SOPs and user-facing knowledge base articles to help the team solve common technical issues.
• Proactively identify recurring technical issues and suggest ways to improve the user support experience.
• Assist with routine updates and monitor systems to ensure compliance with LVT IT security policies.

Benefits

• We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees